Shipping & Delivery Policy
At vsarelok™, we craft high-end sartorial hardware and personal accessories engineered for enduring strength. This policy outlines how your items are prepared, routed, and safely delivered to your doorstep.
Business Information
Direct-From-Workshop Atelier Delivery
To eliminate traditional distributor markups and excessive warehouse holding costs, our titanium hardware and silk accents ship directly from our specialized production lines and centralized fulfillment facilities. This streamlined logistics approach allows us to deliver high-end architectural pieces at accessible direct-to-consumer value.
1. Order Processing & Fulfillment
Every hardware piece undergoes thorough metallurgical inspection, surface polishing, and protective packaging before dispatch:
- Standard Processing: Please allow 2–4 business days for order verification, quality assurance, and packaging prior to carrier pickup.
- Peak Seasons: Processing times may extend up to 5 business days during holiday sales, new collection drops, and peak shopping periods.
- Standard Shipping Rate: We offer a flat-rate shipping fee of $5.99 on standard worldwide deliveries (or free shipping during promotional site-wide events).
2. Estimated Transit Timelines
Transit begins once the carrier scans your parcel. Estimated delivery windows by region:
| Destination Region | Estimated Transit Window | Carrier Services |
|---|---|---|
| United States | 10 – 15 Business Days | USPS / Local Logistics Partners |
| Canada, UK & Australia | 11 – 16 Business Days | Canada Post / Royal Mail / Australia Post |
| Europe & Rest of World | 14 – 20 Business Days | National Postal & Regional Couriers |
*Please note: Transit times are realistic estimates and may be subject to weather disruptions, remote postal routing, or regional customs inspections.
3. Parcel Tracking & Notifications
As soon as your shipment is dispatched, an automated shipping confirmation email containing your direct tracking link will be sent to your checkout email.
- Initial tracking events typically take 24–72 hours to sync on carrier tracking portals after label generation.
- If tracking shows no immediate movement, your parcel is securely in transit between international air hubs.
4. Customs, Duties & Import Taxes
All cross-border orders are dispatched under DDU (Delivered Duty Unpaid) terms:
- Any local customs duties, clearance fees, or import tariffs assessed by destination border authorities remain the responsibility of the recipient.
- Individual consumer jewelry and accessory shipments generally fall well below national duty thresholds, but local customs regulations vary by jurisdiction.
5. Address Corrections & Order Modifications
Our automated order handling system queues orders rapidly. If you need to update a delivery address or adjust an order, email us at service@vsarelok.com within 12 hours of placement. Once an order is assigned a fulfillment label, routing alterations cannot be executed.
6. Transit Protection Guarantee
📦 Damaged on Arrival
If your package sustains physical transit damage, email photos of the packaging and product to our support desk within 72 hours of delivery for an immediate free replacement.
📍 Lost Shipments
If the freight carrier officially declares a parcel lost or if tracking shows zero updates beyond 30 business days, we will dispatch a brand-new replacement unit at no cost to you.